Frequently asked questions
Click a category below to browse its frequently asked questions.
If you have not found the answer to your question please use the contact form to ask your question.
Why and how do I save time and money
How do I save money?How do I save time?We aim to make the best savings possible through the bulk purchase of heating oil per village. Most of the vehicles our suppliers use will hold up to 15,000 litres of heating oil. Once we have enough orders on the system for your village we will start the order and delivery process. The more members you have in your village the more frequently we can arrange deliveries and the better the price. Once a member you can see the progress of your select group. Typical savings will be between £30-£50 per 1,000 litres of heating oil depending on the time of year!
How does the oil-club help me with my cash flow?The oil club shop around at time of order with various suppliers, to see who is offering the best price. The price of oil varies considerably from supplier-to-supplier and from day-to-day. No one supplier is consistently cheaper all the time. Quotes on the same day from five different suppliers can vary by 10 pence per litre on 1,000 litres. Thats £100 plus vat! (survey: 4th April 2012)
Ordering small amounts such as 500 or 1000 litres from your supplier is costly. Because the club will be ordering a large quantity, you are able to top up 500 or a 1000 litres and benefit from the overall bulk purchase thus reducing your advance outlay of hundreds of pounds.
Why do I need to register?
Do I have to pay to be a member?We are an internet only organisation. You can access your account online. This way our administration costs are kept low and we can pass on those savings.
What do I do if I have problems logging on?Membership and use of the site is totally free.
Click on the forgotten password link and we will send you an email with the details you require to get you logged on again.Are my details secure?
Are my details seen by other members?Your registration and account details are important to us. We do not share your information with any other members or third parties other than the supplier of the oil at the time of your delivery. Sensitive information such as passwords are encrypted and we do not hold any payment details such as credit card numbers.
I have not received my account verification email.You and your account details are anonymous to all other users and members of the club unless you have been added and are managed by a local syndicate, in which case your syndicate manager will have access to your details.
If you have not received your account verification email, please check your spam folders. The email will have been sent within a few seconds of you submitting your registration.My village is not listed or is very small, is there any point in becoming a member?
If your verification email has still not arrived, you can request a new email [ here ].
If you still do not get your email please use the [ contact form ] to get in touch.
Small villages will be grouped with the nearest larger village group or postcode sector. This way we ensure everybody has a chance to join a local club. If your village is not listed then please join and submit your village to the heating oil club and we will do the rest. By joining, you are helping your local village group. The more members a heating oil club has, the greater the possible savings, the more regular the delivery slots and the greater saving on your environment with reduced single heavy duty vehicle trips through your village.
Can schools, hospitals or Churches join The Oil Club?
Yes, we welcome schools, hospitals and churches as we can not only save you money but you can also make a big difference to your village club and are often equivalent to an additional 15 to 30 members! We have developed your own dedicated ordering process allowing order by purchase order. Please contact us for more information if you would like to Join The Oil Club. [ contact us ]
How do you compare to other online suppliers?
My boiler engineer came to service my boiler and not surprisingly we discussed the price of oil! He said he was a client of large fuel supplier but after high prices and bad service, he went to an online company who were cheaper. To his surprise his original supplier delivered his heating oil. Both companies, in fact, had the same owner!
So who really owns your supplier, have a closer look. The oil club is totally independent and NOT owned, controlled, nor has any connection to any oil company or supplier. We operate independently for our member's best interest and best price gets the business basis. The more members the greater our purchasing power! There is very little independence in the market and our aim is to ensure our members voices are heard.
What kind of oil do I want/do you deliver?
Do you supply Gas Oil, Road Diesel or Petrol?The main kind of home heating oil is Kerosene (28 second) and is used by most people. The lesser used alternative to Kerosene is Gas Oil (35 second), which is found mainly in older installations and industrial boilers. We only provide Kerosene (28 second) domestic home heating oil. If you are unsure of which one you use we recommend you contact a qualified service engineer.
No, we will be happy to recommend local suppliers if requested.Can you service my oil fired boiler or cooker?
No, we will be happy to recommend local suppliers if requested.Attention Aga and Rayburn users!
Because of EU directives insisting on cleaner fuels, kerosene now has a lower sulphur content which can carbonise and create efficiency issues when burnt at high temperatures in Aga and Rayburn oil-fired cookers. A chemical additive is available from our shop which should be mixed with the oil when delivered. This enables the kerosene to burn more efficiently in the Aga or Rayburn and alleviates recent issues. We are recommending Aga and Rayburn users do request the additive when ordering fuel. Please visit the shop for more details.
How do I order heating oil?
Can I cancel or change my order?You need to be a registered member. If your village or post code sector has the required number of members then you will be able to fill in the online order request form, adding in any special instructions which will help us with the delivery.
Once the village club reaches the minimum required order quantity you will be notified by email and/or SMS text to your mobile phone of a delivery date and cost for the amount your require. You will then need to confirm your order and pay online using the online payment system.
Yes. However, if you cancel an order once you have committed to your order and made payment, the supplier may charge a fee.
If you cancel your orders on a regular basis without good reason we reserve the right to close your account. It is important members stick to committed orders to keep our cost low and get the best possible price from our suppliers. However we do understand that problems sometimes arise so please just keep us posted. We may be an internet only company but we are human too!
How do I pay for my heating oil
What VAT rate do I pay?Payment is made direct to the chosen supplier who will process your card payments up to 36 hours before delivery. You will only be asked for your credit or debit card details when you commit to your order.
How secure are my card details?The 5% VAT rate applies to all domestic heating oil customers. If you order over 2,300 litres, oil companies may charge commercial VAT rate of 20% unless you sign a declaration stating you are a domestic user. You can download this form once you are a member.
Can I pay the driver in cash or by cheque?All major credit cards are accepted and you can safely enter your credit card details via our secure server, which encrypts all submitted information. We use GlobalSign secure certificates to encrypt submitted data and this is indicated by the Green URL bar at the top.
All sensitive data including your credit card details are stored in an encrypted format and once the supplier has taken payment, your card details are deleted from the system.Some suppliers will charge a credit charge fee. The fee will vary and you will be advised before you commit to the order and pay what the supplier’s terms are.
Will I be refunded the difference on my card if I don't take as much as I originally thought?Unfortunately not. We only accept payment by debit or credit card. This makes the ordering, payment and delivery process a great deal simpler for all concerned thus reducing costs.
Do you offer a monthly payment scheme?Yes, suppliers should process any refund within a matter if days. Our system will send an confirmation email stating the new amount of your order and details of the refund. However always advise The Oil Club if there is a difference in your order. This way we can ensure any refund is processed and your order on the web site is correct.
Unfortunately not. Our aim is to keep our costs and therefore prices, down by operating in a simple and efficient manner. Knowing all the fuel we deliver has been paid for is part of that efficiency.
Where do you deliver?
Do I need to be in to receive my delivery?We will deliver to many areas of England and Wales. Check the village list to see if your village is listed. If it is not listed you can register and then add your village to the list. We will only deliver to the card holders registered billing address.
What are the delivery quantities?Not necessarily. Many fuel deliveries can be delivered unattended. Your delivery driver will leave a metered ticket detailing the quantity delivered. You will be able to add delivery notes to your order such as combination numbers if the tank is locked or where the key can be found in the "Special Instructions" text box on the order form.
Do you carry out through property deliveriesThe minimum delivery is 500 litres with orders up-to 10,000 litres per delivery. Larger amounts can be ordered on request. Note: If you order over 2,300 litres, oil companies may charge you the commercial VAT rate unless you sign a declaration stating you are a domestic user. This form can be downloaded from the website under your account.
Do you make deliveries with small tankers?Suppliers often do not offer deliveries through properties or out-buildings due to health and safety and insurance issues.
How will I know when my oil will be delivered?In most parts of the country we are able to deliver to locations with either the standard 6 wheeler or smaller 4 wheeler vehicles. In most cases we are not able to take orders where a baby tanker is required.
Emergency deliveriesWhen a supplier bids for the clubs order, the supplier will be asked for a delivery date. Once the order is confirm you will be sent an email to confirm all your order details including the delivery date. This information will also be shown on the website under your orders.
Unless we already have a delivery booked for your village or a village nearby we are unable to do emergency deliveries.
You are now also able to benefit from the bulk purchase price and bidding process on regular top up's. As a member, you can select the months and amount you require and up to six top up's per annum.
During the requested months, your order is automatically added to your club list and suppliers bid as per normal. Unlike most top up schemes, this process will ensue you always get the best rate! Your account will show how much, at what price and when your top up's occured.
How do I help the environment?
Does joining the group help the environment?Yes, as we deliver to one village at a time we ensure the delivery vehicle covers as few delivery miles as possible dramatically reducing the traveling time and distance covered along with reducing the wear and tear on our small village roads.
A village with 75 members will see around 8 to 10 deliveries per year as opposed 75 if we all ordered separately!
Are you looking to start an oil club or already run a club?
Looking to start an oil club ?Why not let us run your club for you and take away the hassle. With around ten new villages joining every week, you and your members will benefit from the Oil Clubs purchasing power and membership numbers.
Already run an oil club?
If you already run a club please feel free to contact us to discuss your requirements. Your members will benefit from The Oil Clubs additional membership numbers allowing for better rates and more frequent deliveries. The Oil Club site provides members with an easy to use and informative system to place and manager their orders along with many more features and facilities.
Are you a supplier why not join The Oil Club ?
Why work with The Oil Club?
- We take the hassle and time out of the order process, providing an order process system allowing you to process our members orders quickly and easily. One member of staff can process a whole village order in a matter of minutes!
- Instead of having to deal with numerous small oil clubs, we off a single solution to deal with multiple village clubs.
- Substantially reduced mileage, vehicle running costs and manpower – we all save more!
Are you new to heating oil and not sure what its all about?
As a member of the oil club you will have access to all the information you will need regarding running an oil fired heating and hot water system.
We have a completely independent tips and help section covering all you would ever need to know including tank care and security, tips to save money, a section all about heating oil additives and why they should be used as well as a jargon buster and what you need to know if you are new to oil. But you will need to be a member to access this information!
We have a completely independent tips and help section covering all you would ever need to know including tank care and security, tips to save money, a section all about heating oil additives and why they should be used as well as a jargon buster and what you need to know if you are new to oil. But you will need to be a member to access this information!
Have you suffered a recent oil theft?
The Oil Club is concerned at the epidemic levels fuel thefts have risen to over that last few years. With prices continuing to rise we can only see this trend getting worse. If you have had an oil theft, please submit your theft details to our database and if this is a recent theft we will alert all other club members in the area by email. Your details will be kept anonymous at all times.
Oil tanks are vulnerable to theft as they are often located out of sight and hold £100's worth of fuel. Often the first you know a theft has taken place is when the boiler stops working!
As the database grows we will produce an interactive map across the uk.
Let’s try and stay one step ahead!
Oil tanks are vulnerable to theft as they are often located out of sight and hold £100's worth of fuel. Often the first you know a theft has taken place is when the boiler stops working!
As the database grows we will produce an interactive map across the uk.
Let’s try and stay one step ahead!
